The player from India deposited 15,000 INR at Batery Casino to claim a 150% welcome bonus, but the amount was deducted from his bank account and not credited to his casino account after more than 7 hours. He found the customer support inadequate and sought assistance. The issue was resolved when the deposit was successfully credited to his casino account after communication with the casino's support team, which involved contacting a third-party payment provider. The complaint was marked as 'resolved' in the system.
Batery Casino - Player's deposit has not been credited.
Amount: 15,000 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Batery Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I diposit 15000 INR today on batery casino with 150% first diposit welcone bonus.Amount didcted from my saving account but didn't credited in batery casino account after waiting for more than 7 hours.And customer support is very poor.Nobody replying about this matter.please help.
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3 months ago
Dear rathodrajesh15,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
But it was not failed transaction.The transaction was successfull.Even no transaction history is showing in casino account.
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3 months ago
Have you made any successful deposits to the casino before, or is this the first time you deposited in this casino?
Have you contacted your payment provider as suggested?
Do I understand correctly that you see no pending deposit transaction in your deposit history in the casino profile?
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3 months ago
This is my first diposit to casino.They(casino support) replied that they have wrote letter to third party payment provider.
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3 months ago
Today diposit is credited to my baterybet casino account.Thanks for support.
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3 months ago
Dear rathodrajesh15,
I'm glad to hear that your deposit has been successfully credited to your casino account. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, rathodrajesh15, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
