b-Bets Casino - The player's withdrawal request is not paid out.

Dear All

More than a year ago I won a big prize with b-bets, and I collect 5000 euros per month, which is its maximum prize.

The November bill approved by them on November 9, 2022 still has not reached me after 50 days.

I sent you my bank statement 10 days ago to prove that it was not received. and they haven't given me an answer yet.

15 or 20 days ago through the chat I asked them for something that would prove that they had made the payment and I am still waiting for it.

All payments were delayed but with this one they exceeded the limits.

What I can't understand is why they frozen the payment I requested in December, it was always processed in 48 hours and it's been 15 days and it's still pending.

I am afraid of losing the 200,000 euros that I still have left in my account.

I resorted to this forum because b-bets no longer gives me a solution to my issue and I chat with them every day.

Hello drrojo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with b-Bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when was the last time you received a payout from the casino? Did you accumulate your winnings from casino games or sports betting and was it with real or bonus money? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please when was the last time you received a payment from the casino?

The last approved payment was on October 4, every month I collected 5,000 euros and they arrived monthly.

This time it was different because it was approved on November 9 and I still haven't received it 50 days after it was approved.

Did you accumulate your winnings from casino games or sports bets and was it real or bonus money?

Only sports bets and everything with real money.

When was the last time you spoke to the casino and what was it about?

When 30 days passed and I did not receive the payment, I began to write emails and every day I asked them about the chat.

The last time was today through the chat and for the first time they answered me something more concrete, that in 1 or 2 days I was going to receive the payment, perhaps the claim I am dealing with you influenced.

And I told them that they have frozen the withdrawal I requested in December, but they didn't know anything about that.

Hello.

According to what they answered me before yesterday from b bets, it was that yesterday or today the money would be in my account, which did not happen.

I have been waiting 20 days for them to send me the proof of the deposit that they made and they have not sent it to me yet.

I do not know what else to do. Every day I write to them and always the same answer.

And what I cannot understand is that they have frozen my December withdrawal. They don't want to process it yet, almost 20 days have passed since I requested it.

Hello drrojo,

Can you please advise if your money arrived since then?

Also please note that we never deal with sports betting related issues but as long as it your case is regarding your withdrawal, we might be able to help you but in case it would turn out it is sports betting related, we won't be able to help you out.

Dear drrojo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning dear

The payment arrived, more than 50 days after requesting it. Now I hope that the payment requested at the beginning of January does not take the same time as the previous one.

Thank you very much for your concern

Thank you drrojo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick