HomeComplaintsAvantgarde Casino - The player's withdrawal is delayed.

Avantgarde Casino - The player's withdrawal is delayed.

Amount: $700

Avantgarde Casino
Safety Index:Very low
Submitted: 01 Jul 2022 | Case closed : 22 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over 2 months. The complaint was closed as the player stopped responding.

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2 years ago

I took out a withdrawal of $700 on April 24th, 2022 and have followed all directions to receive the funds. They keep giving me the run around and tell me they will send it but never do. I don't know what else to do or where to from here.

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2 years ago

Hello mainstreamfree1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

yes my account has been verified and i completed all play through requirements when playing with money. i have sent in all required documents 3x to the casino and then they just keep giving me the run around and now ignoring me

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2 years ago

Dear mainstreamfree1,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

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2 years ago

Dear mainstreamfree1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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