The player's withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.
Avantgarde Casino - The player's withdrawal is delayed.
Amount: $100
Avantgarde Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Avantgarde Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I am waiting for the withdrawal of funds, the account is verified, the withdrawal of funds is considered from December 13 and is still pending
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2 years ago
Hello JenningBet,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you have played with bonus money or with real money only? When was the last time you spoke with the casino and how did they explain the delay?
Also please send any additional relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Hello JenningBet,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
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2 years ago
Thank you JenningBet for the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
