Avantgarde Casino - The player's unable to withdraw his balance.

My first deposit was a NO WAGER BONUS and I won about 100.00. I then requested a withdrawal for that amount and while I was waiting I made a second deposit with another NO WAGER BONUS and won another 100.00. So I requested a withdraw for 205.00. A few days later I received an email saying that I haven’t wagered enough to be able to make a withdraw… I was immediately upset because both bonuses were no wager, my so called VIP manager tells me I’m welcome to keep playing and may be able to make a withdraw if I met wager requirements. But after that email, I tried contacting support and also tried contacting the vip manager and have been ignored for about a week. The online chat support stopped answering any of my questions or even respond at all also for about a week. Now I noticed that the placed some kind of restriction on all the games.. They won’t let me play any games but I can login. I was also treated pretty poorly by a chat support person named Peter who was pretty mean and really upset me. I’ve never been treated like this by any other company, casino or not. It’s so disappointing and hurtful to be treated this way. Any help would be greatly appreciated. Thank YOU!

Hello Bruhman36,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Do you have any evidence showing that the bonus had no wagering when you accepted them? How much do you need to wage through to be able to withdraw it?

Looking forward to your answer.

Regards,

Nick

Hey, what’s up nick? Thanks for your reply. I can definitely take screenshots of when the bonus was activated and such. They did finally respond to me but I’m still 100% confused about the two bonuses. The screenshot will say 500% no wager bonus and another one will say 100% no wager bonus. I mean doesn’t that mean I can basically deposit and immediately withdraw? Otherwise why would it say no wager? I’m gonna send the two screenshots with this message. If I’m wrong on this man I’ll definitely admit it or I’ll apologize to the casino. I guess I just don’t understand the terms or whatever.

thanks nick!

Hello Bruhman36,

Can you please forward directly the bonus to nikolas.b@casino.guru? I mean the website or promotional mail or wherever you had terms and conditions given to it? If you are not able to access it, let me know as soon as possible.

Dear Bruhman36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Sorry about that nick. I’ll forward that to you now.

Hello Bruhman36,

I still haven't receive anything from you. Could you please advise if you did send it and to what e-mail address?

Dear Bruhman36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.