The player from the United States has requested several withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Avantgarde Casino - Player’s withdrawals have been delayed.
Amount: $300
Avantgarde Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Avantgarde Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
hello , i have few withdrawals pending 27 days in Avantgarde. I would appreciate any help , because 15-18 business days pending period has already expired probably
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2 years ago
Dear ThomasMoore,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that the withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Yes withdrawal are still pending (no, they immediately receive the pending status and are deducted from the balance ) I emailed them a couple of days ago but haven't received a response yet.
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2 years ago
Apologize , the money came this morning , the topic can be closed and marked as solved ,
thanks a lot for your support !
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ThomasMoore, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
