HomeComplaintsAvantgarde Casino - Player’s withdrawal has been delayed.

Avantgarde Casino - Player’s withdrawal has been delayed.

Amount: $150

Avantgarde Casino
Safety Index:Very low
Submitted: 04 Apr 2022 | Case closed : 10 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

They are fast to take your money but slow to withdraw. Two other casinos iv played told me to stay away but tho longest I've waited for a withdraw was 5 days .

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2 years ago

Dear Francis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?


It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago

Ok I hope this isn't a tactic to try and have me reverse the withdrawal

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2 years ago

Dear Francis,

Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

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2 years ago

It was verified and I initiated the withdrawal 6 or 7 days ago

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2 years ago

Hello Francis,

Have there been any developments since our last conversation, please? 

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2 years ago

They said I need to play more and try and win 200 to withdrawal

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2 years ago

Is the $200 minimum withdrawable amount? That's why you have been advised to accumulate more winnings?

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2 years ago

They said I'm not vip status so since I didn't complete enough deposits. They said only vip gets the 150 withdrawal and non vip can withdrawal 200 min

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2 years ago

Could you please advise how much is your active balance now?

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2 years ago

150 I'm still waiting

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2 years ago

Have you tried communicating the possibility to deposit more funds into your account to top up your balance and be able to place a minimum required withdrawal request, please?

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2 years ago

Dear Francis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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