Avalon78 Casino - Player’s deposit has never been credited to her casino account.

On the 12th I have deposited 30 euro. Once they took it off my bankaccount I got an email by the casino there has been a failed deposit attempt. After contacted for the 3rd time this this week I get the hear the same story every single time: the case has been forwarded as high priority, but still no progress and they can not give me an indication once this should be sorted out. I think its ridiculous to go through so much trouble for such a small amount.

Dear DLQ3000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronela, just wanted to let u know that the funds got deposited back into my account. Thank you for your corncern.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, DLQ3000, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru