The player from the United Kingdom had requested a withdrawal less than two weeks before submitting the complaint. The payment had not been processed yet. We informed her that withdrawal processing could take up to 14 days due to KYC verification or a high volume of requests. The player confirmed receiving the payment after multiple complaints, although it took longer than the expected 7 days. The complaint was then marked as resolved.
Atlantis Slots Casino - Player claims that payment has been delayed.
Amount: €100
Atlantis Slots Casino
Safety Index:Very lowSafety Index
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3.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Made withdrawal on 2nd of June. Advised there was delays and latest I would receive was 11th of June now they are stating they have had an audit and finance have been unable to release funds and I just have to wait
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6 months ago
Dear Abraxas1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
I just received today after many complaints. Max was supposed to be 7 days.
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6 months ago
Dear Abraxas1988,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
