The player from United Kingdom has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Anonym Bet Casino - Player’s withdrawal has been delayed.
Amount: £13,500
Anonym Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I have been playing on this site for a month or so now and haven't had any wins so haven't had the chance to withdraw so far. Until the 17/11/21 where I have hit it big and won £13,500. When trying to withdraw there's a maximum of £500 which I was unaware of. 5 days have passed now and the withdrawal is still pending and I have sent them many messages and the responses all seem to be the same saying, "we are aware of this and are in process of sorting this out". After reading the reviews online from yourself it doesn't look good. I really don't know what to do as I've never seen money like £13,500 before. Do you think I will ever see it? I've lost thousands on this site so far to make matters worse. When I email them directly about when I will get the money I don’t get a response!
Public
Public
2 years ago
Dear jreusty,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Could you please confirm that your account has been successfully verified already? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Thank you very much I have finally received my money. Hope they don’t take as long on the next withdrawal.
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jreusty, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
