AmunRa Casino - Player’s withdrawals are delayed at AmunRa Casino.

I am being deceived by AmunRa Casino. The casino does not provide any explanations; I make withdrawals, and they either get canceled without reason, with them claiming it was me who canceled when I haven't even visited the site, or they simply don't respond, and my withdrawals remain eternally pending.

I came to see complaints about this casino and realized this is a common issue. This casino doesn't pay any player and yet continues to have an extremely high rating on CasinoGuru.

I am asking CasinoGuru for help because I've been desperate with this situation for over 10 days.

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi, I haven't been able to make any withdrawals from the casino yet, I have 3 pending withdrawals.

the casino hasn't given me the option to verify, they say it's not necessary.

I haven't used any bonuses.

I'll send you a screenshot of the conversation, they always say the same thing but nothing helps. The pending withdrawals are already more than 5 working days old, and I've been trying for more than 10 working days and they keep canceling them without explanation.