The player from Portugal has a withdrawal that has been pending for three days. Their attempts to reach out to the casino have either been ignored or met with automated responses. The player feels like the delayed process is designed to make them cancel the withdrawal.
AmunRa Casino - Player’s withdrawal is delayed, communication failed.
Amount: €330
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 12h 56m 34s
Case summary
3 days ago
Public
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1 week ago
Translation
Good afternoon, I'm reaching out to ask for your help because it seems the casino doesn't care much about its players. I've had a withdrawal pending for three days now and every time I send an email, there is no response. Whenever I try the chat, the answer is always the same and seems automated. I tried to verify my account and they said it wasn't necessary, they just keep telling me to wait and nothing more. It's disheartening that they won't even respond to emails. My withdrawal has been pending since Tuesday, it feels like they purposely set it up so we cancel our withdrawal and lose all the money.
Automatic translation:
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1 week ago
Hello xanarony1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 week ago
Translation
Good morning, no, it wasn't because I don't even have that option. I already said in the chat that they told me that it doesn't need to be verified. I asked for an email to send the documents and they said that it doesn't exist... same
Automatic translation:
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3 days ago
Hello xanarony1,
As stated above, withdrawals may take up to 14 days which will pass tomorrow. Can you please advise if there's been any update with the payout since?
xanarony1 has 4d 12h 56m 34s to reply
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