AmunRa Casino - Player’s winnings haven’t been received yet.

AMUNRA casino is the worst I have emailed them constantly and they don't reply, they eventually emailed me saingy payment will be delayed , I deposited and I got free spins off them for my last deposit and I won off my 20 free spins I received, they keep saying my withdrawal is at its final stage yet it is still in there casino has been the same since the 20th September 2023 it's says fast withdrawals but it's a complete lie , they take your deposit really quick but to let you know the process of your withdrawal they keep lieing even the agents lie to you , I regret I ever deposited here never again that's a. Promise

Dear SAMLOU1978,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No but they have pay ID as a payment , they even say on the payments area that BSB and account payment are 1-3 days it's been longer then that and they keep saying it's at its final stage and it's been that way since Friday night

Wow so now it has CLEARED ON THEIR SIDE I RECIEVED AN EMAIL SAYING MY PAYMENT HAS PROCESSED AND I deposit ALOT and have withdrawn from casinos and once it clears on their side it goes straight in to my account but I STRANGELY GOT THE COMPLETED EMAIL BUT NO PAYMENT GUYS DO NOT DEPOSIT IN AMUNRA casino because you will NEVER EVER RECIEVE YOUR WITHDRAWALS OK TRUST ME ITS A JOKE

Dear SAMLOU1978,

Have you received your withdrawal from the casino yet?

Dear SAMLOU1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.