AmunRa Casino - Player’s account blocked after deposit issue.

I made a deposit with a bonus at this casino and did not receive the bonus. I asked about the bonus and was told that the bonus was denied. So I told them to remove the bonuses from my page because it was misleading people, and then I was blocked and they kept the 20 euros.

Hello josebastos111965,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How exactly was this bonus offered you and how did you try to claim it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon. Mine was never verified because I only made 2 deposits and never requested a withdrawal. The bonus was in my profile in my bonuses and I just had to activate and deposit. I deposited today and as it was with bonuses and I didn't receive the 20 euros bonus I spoke to the chat to question this when they replied that I was not entitled to the bonus. I then replied that they were deceiving customers and then they blocked the account and did not return the money

Hello josebastos111965,

Did you play with the deposit or is it still on your casino account?

Good afternoon. I don't have access to my account. Right after depositing and asking where the deposit bonus was, it was blocked.

Dear josebastos111965,

So the deposit is still on your account or it was used or refunded to you?

Good afternoon. It has not been refunded and my account is blocked so I do not have access. Thank you

Dear josebastos111965,

Is there any communication between you and the casino regarding this matter which you can forward to nikolas.b@casino.guru?

No. You can close the subject because I'm not even going to waste any more time because of a casino that received 20 euros and closed the account. Thank you for your attention

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.