The player from France is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn't respond to our messages and questions.
AmunRa Casino - Player is struggling to withdraw their winnings.
Amount: €140
AmunRa Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
AmunRa Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
After numerous reports, he won't let me withdraw the winnings of 140 euros in any way. Although I contacted their customer service I have not received any amount or support.
Automatic translation:
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Public
1 year ago
Dear domynus07,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello, after various withdrawal attempts, I receive the usual email from an automatic system telling me that the payment method is incorrect, and to insert a new one. In the live chat with amunra they told me several times that the withdrawal system must be the same as the deposit system. I attach the screenshot of the email. The first withdrawal I tried to make was 10 euros which, if it was successful, I requested the other 130 euros.
Automatic translation:
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1 year ago
Thank you, domynus07, for the update. I'm happy to hear that you received at least a small portion of your winnings. Could you please advise which payment method you have used to deposit funds into your account? as your account successfully verified already?
