All Wins Casino - Player’s dissatisfied with overall casino experience.

Hi my complaint is that whenever I win a sum of money and tried to withdraw it they kept denying my withdrawal. I sent clear ID documentation 4 times and each time they said my documents were unclear.

I ended up just playing the positive balance till it all disappeared.

every pay day they credit my account and email me and you have to play bonus games (no bonus games showing for us to play) it’s an absolute joke of a casino and I’d steer clear.

I’ve tried to unsubscribe from emails but it directs you straight to the home page. Also the online live chat doesn’t function and you can’t close your account. There’s no easy way to contact customer support.

This casino contacts me all the time and they’re a royal pain my ass.

Dear Tezned6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Your account has never been successfully verified. Is that correct? You mentioned that you played all your winnings. Are there currently any funds being held by the casino?

I tested the live chat and I didn’t come across similar problems like you. It is working, the support agent replied a little bit slower, but nothing terrible. Have you tried contacting the casino by email or phone?  I found this in ‘Contact us’:

E-Mail: support@allwinscasino.com

Phone: +35722008354 (09:00 - 22:00 GMT)

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru if there is any. I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Tezned6,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.