The player from Thailand had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint, as normal processing times could cause delays. After extending the response period by 7 days, the player did not respond to our inquiries. As a result, we were unable to continue the investigation and had no choice but to reject the complaint.
All Slots Casino - Withdrawal of player's winnings has been delayed.
Amount: 7,000 ฿
All Slots Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Dear 800474938,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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