The player from Austria is having difficulties withdrawing funds from the casino. We closed the complaint because the player stopped responding.
All Right Casino - Player's withdrawal delayed.
Amount: €4,000
All Right Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
All Right Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Dear Kris1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with All Right Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Did the casino specify which bonus terms & conditions were broken?
Could you please send me the communication from the casino where they explained their decision not to pay you your winnings? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
This is the excuse:
I can see you broke our rules. You postponed bonus games (in a game). You should receive an email from our finance department. Your last deposit stays in your account, you can continue playing. But we ask you not to break our rules anymore. (If you get bonus games in the game, you should play it immediately instead of closing the game.)
That's not true at all because such suckers won't use the bonus games. I wanted to make as much money as possible.
Automatic translation:
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1 year ago
Thanks for the explanation.
Please understand we consider the practice of delaying rounds by players as a behavior that leads to gaining an unfair advantage by the player over the casino.
If the casino confiscates winnings in such cases, we would consider such actions of the casino as justified.
Please let me know if there is any information I overlooked otherwise we'll reject your complaint.
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1 year ago
Translation
Hello. I played it normally. I asked for the proofs but until now I hadn't received anything. Well, all this happened when I wanted to speed up the verification process several times. They only confiscated the money after about a week. Waited all week and then confiscated immediately.
Automatic translation:
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1 year ago
Could you please advise which games have you been playing while wagering the bonus to your knowledge? Did you make another deposit in the casino after the wagering of the bonus was complete or after the bonus was lost?
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1 year ago
Translation
I didn't get a bonus. This game by itself gave me a lot of bonuses. I have to be honest, I don't know what bonus it's about. I only played Legacy of Dead back then. I started the game with 20 € and in the end I had almost 5000 €. Later I tried to play big bets and made a loss of €1000. Then I wanted to request a withdrawal. And since then they have always wanted something from me. I would have fulfilled all wishes from this casino but the money was gone after about 1 weekend.
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1 year ago
Thanks for the explanation.
Do I understand correctly the casino confiscated your winnings, or have you played down your winnings yourself? I'll await your reply.
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1 year ago
Translation
The board of this casino confiscated the money. I saved conversations with them and never deleted their emails. I won myself so much for the first time and you know what I feel now? I feel someone spat right in my face. Turned around and walked away with no consequences. I always just put the money in, and put in, and put in. And now when I won €4000 for just €20, it was like a miracle. 1 week miracle. Because then suddenly everything is gone. As above I have already written the excuse is One Casino page. This is a copied message from an employee. I saved message between us.
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1 year ago
Please send me the record of your interaction with the casino. My email is tomas@casino.guru
I'll await your message.
