All Right Casino - Player’s struggling to withdraw his winnings.

I got a bonus of 25$

with the bonus I fulfilled the requirements

and got back the 25 to play

with them I got 250 reais

when withdrawing there is only one bitcoin option which is 250 the minimum

but when it comes time to withdraw it says that I need to deposit but when I go to deposit there is no option.. it's been a week and nothing the support did that is in maintenance and it will come back and never comes back.. don't they want me to withdraw my winnings? because there is no deposit option

Dear joaozotarelli,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised about any alternative payment method for deposits? Have you deposited any funds into this casino in the past?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

my account is verified

never deposited in this casino before

Hello joaozotarelli,

Have there been any developments since our last conversation, please? Was any of the depositing options restored?

nothing yet, this is a scam, there is no such thing... just because I won the winnings, they don't let me deposit to be able to withdraw or if you want to play

I guarantee that if I play and lose everything, they release the deposit

I'm tired of being deceived

Thank you very much, joaozotarelli, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello joaozotarelli,

I'm Michal and I have taken over your complaint. I have reviewed this case and it is quite strange that there is no deposit option for you without any explanation from the casino. I will contact the casino to shed more light on this matter.

We would like to invite All Right Casino to join the conversation.

Dear All Right Casino,

Can you please provide information on why the player has no deposit option in their account? How can the player submit a withdrawal request when one of the conditions set by you is that there has to be a deposit made before making a withdrawal?

I contacted them today

They still say that the deposit is inactive, how can the deposit be unavailable for more than 20 days?

They send deposit promotions every day there and say that the deposit is offline?

I can go after my rights I'm injured and wasting time with this for days

a company can't just cheat their customers like that

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello dear All,

thanks for contacting us.

joaozotarelli activated the 25 brl bonus, played a little and won 250 brl.

In order to be able to leave a request for withdrawal, a deposit must also be made (at least the minimum), after making a three-fold turnover of this deposit and after that it will be possible to put a request for withdrawal

We're very sorry, but you came to us at the very moment when we had technical problems and the ability to make deposits wasn't available to all players. It didn't depend on the payment method or currencies.

Now we have solved all the problems and the players already have the opportunity to make deposits.

Dear joaozotarelli, we apologize for the inconvenience. We hope for your understanding.

Kind regards,

All Right Casino

Thank you for the answer today I was able to deposit and I liked the casino because I multiplied my 250 and I am with 650, I requested a withdrawal now I will wait for the deadline to drop into my account, I hope I do not have any more problems because it has taken more than 1 month to resolve thank you anyway

Thank you for the response and explanation, All Right Casino.

Dear joaozotarelli,

I'm glad the casino's deposit issue was solved and that you were later able to submit a withdrawal, I have my fingers crossed 🤞that all will be working as it should now. 

Please let me know once you successfully receive your withdrawal.

ok thanks Michal, I made the withdrawal yesterday I'm waiting for it to be completed 24hrs, I'll wait for 72h as they said and I'll send you a feedback

hello i got my money yesterday thanks for the help guru

Great news, joaozotarelli. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru