The player's deposit never arrived to his casino account. The complaint was rejected as the player stopped responding.
Alf Casino - The player's deposit never arrived.
Amount: €25
Alf Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Deposit 25, but the account was not credited.
I've been trying to chat for 1 hour, but in a long queue
Automatic translation:
Public
Public
3 years ago
Dear Gerlinde,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you deposit into the casino? What payment method did you use for deposit? Did you contact the casino with this issue? If yes, what did they respond? Also please send me any relevant communication and proof regarding this issue to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
