The player from Finland had been attempting to withdraw funds from the casino for four months, but the casino continuously stalled and refused to process the payments. Each time the player fulfilled their requests, new requirements emerged, leading to canceled pending withdrawals. The Complaints Team had attempted to gather more information from the player to investigate the issue but received no response. As a result, the complaint was rejected due to lack of communication.
Alf Casino - Player's withdrawal has been delayed.
Amount: €780
Alf Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I have been trying to get my money from the casino for 4 months, but they just keep stalling and refuse to pay. Every time I complete the actions they request, they come up with more requirements and cancel the pending withdrawals.
Automatic translation:
Public
Public
1 month ago
Dear Pipi123,
Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you’re experiencing with Alf Casino. Before we proceed, I would like to ask a few additional questions to better understand the situation:
- Could you please confirm whether your account has already been verified, and if so, since when?
- Were your winnings accumulated using real money or a bonus?
- When was your last communication with the casino, and what was discussed?
I appreciate your cooperation and look forward to your response.
Kind regards,
Nick
