According to the Terms and Conditions of Alf Casino:
7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
I understand how disappointing it can be when a bonus is not granted. However, it is important to note that most online casinos, including Alf Casino, have specific terms regarding their promotions. The casino can decide, without further explanation, whether a player is eligible for a bonus or not. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
Since your deposits were used for playing and your account was closed only after your balance reached zero, we regret to inform you that we are unable to offer further assistance. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
According to the Terms and Conditions of Alf Casino:
7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
I understand how disappointing it can be when a bonus is not granted. However, it is important to note that most online casinos, including Alf Casino, have specific terms regarding their promotions. The casino can decide, without further explanation, whether a player is eligible for a bonus or not. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
Since your deposits were used for playing and your account was closed only after your balance reached zero, we regret to inform you that we are unable to offer further assistance. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.