AHTI Games Casino - The player struggles to verify his account.

First there were problems with the address certificate, in the end I put in several different invoices and an advance tax decision, well in the end these went through in 3.5 weeks and in the same second the ID has expired.. The chat is slow and not really helpful, the email has not been answered for two weeks. Verifications and chat answers take 48-96 hours.

In the second e-mail ss there is a 3-week-old confirmation that the identity card has been confirmed and the other came on 21.12 that it has expired.

Hello niklassakari,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AHTI Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

and the trickery continues! Now, please help, this company is deliberately delaying and downright screwing the customer, the response times and document approvals take a shockingly long time, and the chat is completely pointless and of no help. As it is now, the ID is the same one that I have already sent.. Well, of course it is when I post a photo of the driver's license, since they have it expired in the first place due to their delay!

I've been waiting 4 days for 4 weeks for account verifications, first of all I put all the documents, some of which were not accepted because they were not pdf and then some of them were lost on the way. Then about a week passed and everything else was approved except the address certificate.. Well, I fought with that for two weeks until it was approved and now I'm fooling around with this ID. This casino just waits and waits to play the money back, in addition, the really vague "deposits this week" advertisement varies between 940-1180 figures in deposits all the time. How did a casino like this even get an mga license?!

2.12 - proof of address, ID, etc

4.12 - documents approved, but repatriation is not possible, no email informing what is the reason and +24h waiting to find out the reason

5.12 - reason: proof of address is missing (which has already been sent on 2.12)

7.12 - message chat set up that what will take after waiting 3 days for confirmation.

8.12 - need proof of address as a pdf file. (sender) (it took 4 days to respond to the message)

10.12 - approved but the repatriation is not possible (chat with clarification and lasts 12.12)

11.12 - statements chat asks which to forward.

15.12 - the chat finally answers 96 hours later, says that the proof of address is still missing..

16.12 - "thank you for putting the proof of address, it is currently waiting for verification.." Chat informs

19.12- the address certificate is still missing and I uploaded 8 address certificates at once, including advance taxes all possible

21.12 - proof of address accepted! ID expired..

23.12 - e-mail ahtigames:" you gave us the same ID as last time, download another one"

...now help.. This 2222€ was supposed to be my holiday cash, I was supposed to go abroad in January. The operation of this ahtigames is illegal to say the least.

27.12 withdrawal successfully on the account!

Very long and frustrating process, I hardly ever play on their site anymore because of the slowness and delays in customer service.

Thank you niklassakari for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick