Agent Spins Casino - Player’s winnings have been capped.

Hi I put some deposits on agent spins of in access of £1000 and I won €49000 I tried to withdraw €4000 and they sent me an email saying that their terms and conditions say that because I received a bonus they can only pay me €1000 and the rest of my withdrawal and remaining account balance has been voided, I checked my account and it’s on €0, as far as I know I didn’t receive any bonus recently and the winnings were from my own deposits, surely this cannot be allowed I’m absolutely devastated there must be something I can do about this?

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your cashier and bonus histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.