Agent Spins Casino - Player’s winnings have been cancelled.

firstly i found it strange that a few weeks ago i won 22k and went to withdraw my 5k limit... then got somebody saying if you want a larger withdrawel amount would i negotiate?? found that strange.... so i ended up with 10k euros great which got paid. then i played more and again ended up at around 28k.... i kept playing and then one night after few beers 🙂 i played a few spins at 50 a spin... and won 100k jackpot!! was over the moon but still a bit dubious about getting it due to way they operate... i won the 100k on saturday night... then today get an email saying irregular betting we are taking all 102k off you??????? what!!??? they say i deposited originaly 100 euros so i played a few spins at 50 euro which is more than the 30% allowed on your orignal deposit??? never heard that before... but bare in mind they took my whole 102k when i had won a lot before on 10 euros a spin.... as you can imagine im pretty angry and feel like ive been robbed of 100k.... scummy site please everyone avoid.....

Dear Zack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.agentspins.com/general-terms-conditions/?lang=en:

"Betting rules

9.1. It is the Player’s responsibility to know the rules of the game where he is placing wager.

9.2. The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play or additional betting rules described in Terms & Conditions.

9.3. "Irregular play" includes, inter alia:

9.3.1. Placing bets or Purchasing in-game features including but not limited to free spins equal with the "total value" greater than or equal to 30% (thirty percent) of the smallest deposit in play.

9.3.2. Placing total bets equal to or greater than 30% of the sum of the comp-points in play.

9.3.3. Using Martingale, double-up, one number betting, hedge betting, Zero Betting, low margin bets and similar systems and strategies and/or abusing the in-game bonus features included but not limited to advantage play on progressive slots.

9.4. "Total value" is defined as the sum of the individual bets (lines, chips, hands, etc.) in a round, i.e. the total bet amount when clicking on the "spin" or "play" button or the equivalent.

9.5. In cases the Client receive bonus, additional betting rules may apply as defined by the Bonus Terms & Conditions and Terms & Conditions of the specific bonus"

Could you please confirm that you haven’t activated any bonus when depositing funds into your account? Ideally, please forward any relevant communication along with your cashier and game histories to petronela.k@casino.guru.

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards, Petronela

Dear Zack,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.