The player's winnings were reduced due to bonus conditions. The complaint was resolved between the casino and the player without further information.
African Grand Casino - The player's winnings were reduced.
Amount: R3,305
African Grand Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
African Grand Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I played with coupon code 20SLEIGH which had a 99% bonus and 20 free spins.According to the t's and c's of Africangrand casino playing with a bonus under 101% there is a 40x wagering with no max cash out, but bonuses of 101% and up you get 10x your deposit amount.I cashed out R4005, but when payment was supposed to be processed my balance dropped to R700 which is 10x my deposit amount.I only received the R700 two days ago.On my account history it shows R3305 "manager withdrawal".
Public
Public
2 years ago
Hello Adrian,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Rich Palms Casino. Allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal in this casino? Since when is your account verified? Did you win the money with the deposit bonus or with the free spins from that bonus? When was the last time the casino responded and what was it? Are they still working on your case?
It might make a difference if you have lost the deposit+bonus money and won with the free spins as the spins have often different conditions but we need more information to say anything concrete.
Looking forward to your answer.
Regards,
Nick
