Ace of Casino - Player's withdrawal has been delayed.

i received $38 by signing up and deposited $30 dollars. It was suppose to be $100% match on deposit. Somehow only ended up with $90.10 but I overlooked that part..🤦🏻… yes I know. Don’t say it. 🤷🏻… I than picked a slot machine and I won and lost but I was winning substantial amounts so I kept betting more and I got up to $10 a spin and when I hit over $1500 I was like, "time to cash out and go to the real casino!" Little did I know. Hahahaha. It dawned on me that not only am I a fool but that I’m a fool! Please help!!

Dear Losh,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Ace of Casino.

I want to bring to your attention that asking other users to deposit money into a casino to reduce wagering requirements is not a common practice in regulated and fair casinos. Upon conducting a detailed examination of Ace of Casino, we have found that it shares many similarities with Gamblemax Casino, and is highly probable that it is a fraudulent platform.

Have you tried requesting a withdrawal? Are you not able to submit the withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Losh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.