Ace of Casino - Player cannot withdraw winnings without deposit.

I received 38$ from bonus for signing up and I played till I got too 1,0166.19 and got a message saying I can not play anymore unless I withdrawal my winnings in which when I tryed it says I have too deposit 58$ I order too be able too withdrawal anything… sounds like a scam

Dear ironhog4130,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, the vast majority of casinos offering free bonuses require at least one successful deposit before they process winnings accumulated with these bonuses. Could you please clarify which bonus you activated? If possible, please post a promo link or promo code you used to activate this offer here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

$888 no deposit bonus. What about them saying I can’t play anymore until I withdrawal?

Thank you for your reply, ironhog4130. I apologize, I thought that you received an email that you cannot continue playing.

Have you tried contacting the casino regarding this issue? If yes, please forward all the communication to me (kristina.s@casino.guru).

Dear ironhog4130,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.