9winz Casino - Player's winnings have been reduced.

Hello I have been playing since 2 year on the website . These people have done something to my account so that I can't win.

I have been bet 50k an 83k instead of deducted the amount which I have betted they have deducted 150k an 198k from my main balance an now when I asking my extra deducted money back they are giving me the reason that I have lost the amount . Which is not true

Dear nusratkhan19900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that your winnings have been reduced?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Sir I had a balance of 352k real money in my casino account an I betted 50k an 83k an instead of deducted 50k an 83k from my account 152k an 198k was deducted . I have shared you with the screenshot and my betted amount with the time the amount deducted from my account an I have been asking casino to pay back my money an explained the problem but they are not ready to hear my problem an trying to avoid me . So please help me out

I am share all the details please check the bet time which I have done an the amount which has been deducted

These is the reason why I don't trust you too. For a reply you people takes 2 to 3 days.

Dear nusratkhan19900,

Please understand that each involved party has seven days to reply. You can check the remaining time in the top-right corner of each thread. We handle many complaints and need time to investigate and review each case. Therefore, we ask for your patience as we try to reply to each player in a timely manner. Thank you for your understanding.

Do I understand correctly that you wished to place two bets of a certain amount but greater amounts were deducted? Is it visible somewhere what amount you planned to bet?

Yes I placed less amount an greater amount was deducted.

These 2 bets I placed in game history it shows me the correct deduction. But in casino history the amount is deducted greater . As I have shared the 152000 an 198000 in the bet history before.

This is what I was able to recreate from the forwarded screenshots:

19/3 6:26 am bet 152K

19/3 6:27 am bet 50K

19/3 6:28 am bet 198K

19/3 6:28 am bet 83K

Could you please forward a screenshot of your game history from 6:25 am - 6:30?

This is game history

None of the disputed bets is visible in the game history. I do apologize, but are you sure is the same day of your gameplay? Is it possible to forward the entire game history in Excel or PDF file? My email address is petronela.k@casino.guru. Thank you in advance.

Dear nusratkhan19900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have submitted the copy on pdf on the email address already

An it clearly shows the time an date

Let me share you the both bet history of the game again .

I requested the entire game history. Could you please provide it at your earliest convenience?

Dear nusratkhan19900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.