9winz Casino - Player's winnings have been confiscated.

I deposit 30000 inr with Friday 200% bonus 24th of sep 2021, with this casino, i wagered totally 6,30,000 in referred game by casino for wager. After that i placed withdraw 75000, but didn't withdraw my amount and my tatal amount deducted by him,

Again casino get me 15000 vip level cashback on 11th oct, and inform me through text message in my registered mobile number. But in casino balance history showing "correction amount " 15000.

It means my 24th sep deposit amount was 30000 inr and casino get 200% bonus 60000, after complete wager my total rest balance 75000, so bonus amount 60000 deducted and 15000 rest my amount credit in my casino balance through reason correction up. But in text message inform me 15000 Monday vip level cashback . it is showing contradiction.

And showing monopoly of casino after that i again placed withdraw if 15000 but again 15000 not withdraw me and als deducted by casino with correction down reason. It is casino work style. And saying casino fair and blame me. Your activities is unfair.

Kindly justice in this matter and get me legal solutions.

My totally 90000 inr deducted and cheat by 9winz casino.

With Regard

Ashok k***

a***@yahoo.com

Dear Ak1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand completely what happened. Has the casino confiscated your bonus winnings twice? Have you received any explanation from the casino regarding this issue?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Nine

Ak1971, thank you for your email. I am still not sure what happened. Could you please confirm you discussed this issue with the casino? Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Thank you very much Ak1971 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ak1971,

I looked at your complaint and will do my best to help you. I would like to invite 9winz Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?

All of your bets have been voided according to clause 2.5.8 of our General Terms and Conditions. Also, the balance has been reduced by the amount of the last bonuses won. This is the final decision of the security department. Your withdrawal amount is more than your deposits.

Its your last decision? Okay i refers thus issue to legal department Government of India with all your reply and abidance now.

Its my final decision also. Good byy

Dear 9winz Casino,

please, send me evidence why did you confiscate the player's winnings. My email: viliam.v@casino.guru

Sir,

9winz giving you wrong reason and cheat you also. I also provide you some part of again my playing history while wagering period.

Below attached and find this attachment, after then find conclusion. Sir I sent many screenshot this also your mail id too.

Dear Ak1971,

I've received evidence that shows your winnings were confiscated according to Casino's T&C's.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.