9winz Casino - Player’s struggling to complete account verification.

Dear Team,

This website is really a big scam and big fraud. I almost deposit more than 14 lakhs and i lost all the money. Today when I won 2,50,000 INR and try to withdraw, they reject my withdrawal and making excuse additional verification required. This is unbelievable. I did all the formalities long time ago in 2022. You can check all the screenshot and even i do have email communication that day i clear all verification.

Kindly help me

Dear Armaano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please what the disputed amount represents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sir,

I already done my KYC long time ago and i am not a new customer for 9winz online casino. I already lost 1.5 millions Indian rupees. Before one of the customer agent had a conversation with me and he verify and did my KYC.

They do this purposely so that I will pay and lose all

It is nothing unusual to be asked to undergo an additional KYC verification if the previous checks were completed some time ago. Have you been advised what specifically is needed to complete the additional verification this time? What the disputed amount represents, please?

Dear Armaano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.