9winz Casino - Player’s deposit has never been credited to his account.

Dear Asish,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Mam I will contact daily 9winz whtasapp chat .. daliy same reply

Check it please

((Apka funds safe hai ,hame apka deposit ke bareme malum hai ap kripya karke dhiraj rakye ham shama chahatahe jab ham kuch updates milege ham apko zarur contact karenge)) .. what I am doing I don't know plese refund my money 2000inr ..

Thank you for your reply, Asish. Please understand that the first step you need to do is to contact your payment provider to investigate the lost funds. I would kindly ask you to proceed as I advised in my initial message and let us know the outcome. Thank you in advance.

How to contact my home branch ।। 23 days running not refund ... Daily same sms send be patient we will contact payment provider not reply ... How do

I am sorry, but I am sure you understand we don't have the knowledge of how to contact each existing payment provider all around the world since there are thousands of them. Also, this is not something I could do instead of you, even if I wanted to. Thank you for understanding.

Mam I will refund my money or not ??

Dear Asish ,

Has there been any news? Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.