9winz Casino - Player's asking for a deposit refund.

Hello I have been playing on this website from long time I have been cheated for my winning whenever I have won big amount there was not even a single withdrawal method because of that I have lost total 25 three times before an now in last 4 days my 580000 withdrawal has been rejected 13 withdrawal has been rejected an I lost the money . An now they are even rejected to give me my 10% losses which has been done by them. I have to take legal action against them because of them I have lost 90 lakh I have deposited total on the website everytime. An when I ask for the losses they say you only will be provided for the deposited amount an when I have lost the amount due to their who is going to pay for that . I have all the proof with me .

Dear nusratkhan19900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you have lost all the winnings you initially wanted to withdraw?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Answer for 1st question.

. I have played from my real money not with an bonus . Everytime when I have won big they have created an issue for withdrawal on 24/07/2022 I won 840000 INR . There was no withdrawal option so I qsked for the withdrawal method for 2 days the withdrawal method an it was not as I lost the amount the withdrawal method was provided after 20 min . Then again on 29/07/2022 I won 980000 INR same think happen to me after losing the withdrawal method was provided then on 12/09/2022 I won 855000 INR even that time same thing was done. An I lost the money . Now from 20/11/2022 till 23/11/2022 I won 580000 this 13 withdrawal was rejected due to technical error an 3 were due to wrong account number which was an wrong reason because I checked 4 to 5 times an then entered all the details.

Answer for 2nd question.

I have gone through all the additional verification an my account is total verified. An I have also have some successful withdrawal. When I win small the account goes in the proper way . But as I win huge the amount gets stuck . I have verified my KYC an my account doesn't need any verification as I am an VIP player on the website due to my deposit of more than 98 lakh (9800000) I have an humble request to you either please provide me my all deposited amount from the website or my winning amount.

Answer for 3rd question.

No I have no active bonus an I have not played through the bonus the amount of my winning was from my real money (main account balance).

All these winning amount they didn't let me withdrawal

The kept the withdrawal so that i cant withdrawal an when i lose the money the rejected the withdrawal too . I have some proof of the time the have cheated me under the name of technical error.

AN EVEN YOU ASK FOR MY ALL TOTAL DEPOSIT AMOUNT FROM MARCH TO TILL DATE . MY TOTAL DEPOSIT IS MORE THAN 98 LAKH (9800000)

This is the conversation which is done between the live chat agent an me. Even I have forwarded the email on complaints@casino.guru for a better look .

Hello sir / madam ,

I wanted to know in how many days the case is going to be resolved . An whether the case is going to be resolved as I have provided all the necessary evidence to you . Please inform me soon so if the case is not going to solve by I cam take legal action against the website under section 420 penal code. For the amount they have scammed me an will register a fraud case. Please don't take my words wrong as I am frustrated an angry from the agents of the website .

Thank you for your reply, nusratkhan19900. Do I understand correctly that you currently have 580,000 INR in your casino account that you are not able to withdraw? Or did you lose these funds as well?

Could you please advise when exactly you made your last successful withdrawal? Was it in July?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Answer for 1st question.

No I don't have these funds in my account. An yes I have lose these funds . I have withdrawal 13 times and back to back each an every withdrawal was rejected. I was shocked that how is it possible to get 13 withdrawal rejected in 3 days back to back . Not even a single withdrawal was credited but after losing the amount the withdrawal was credited of 40000.

Answer for 2nd question.

My last withdrawal was on 24/10/2022 after I lost all the money an on 27/10/2022.

An it's my humble request to you clear these problem in 2 days . An I need favour for all my winning which I have lost due to them or all my deposit back . As I have shared you with each an every necessary evidence.

Always they says technical error an I won't be able to withdrawal my money when I big win so I need 500,000 bonus for slots or 500,000 in my 9winz account so I can recover the losses that happened due to them . So please it's my humble request to tell them to provide me the bonus or amount soon an resolve my problem.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Ok fine. But please tell them to provide 10% cashback for all the losses which has been done due to them . They haven't provided me the 10% bonus for the lost amount . An please reply me soon

I apologize, but we are not in a position to force casinos to give players bonuses.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.