9winz Casino - Player believes that their withdrawal has been delayed.

I have multiple withdrawal request on 03/01/2023 at 01:00 am, its been more than 48 hours which doesn't include any public holidays or Saturday or Sunday. When I take to customer support, each time they coming with a story. No one is interested is resolving the issue.

Below were the few reasons they are saying

1) wait for 48 hours

2) Be patience

3) You issue is our priority

4) system is under maintenance

By hearing all these I have asked is that happening only for me or with everyone in one of the transcript you see the answer is 'Yes'.

From last two days there no withdrawals happening, then why these people are accepting deposits?

For deposits banking system is working fine but for withdrawals it doesn't what a logic?

Below are the transcripts

https://9winz.ladesk.com/ticket_r2XuGpGujMo6z2Qv

https://9winz.ladesk.com/ticket_wiTCSk5D359JR1lK

Dear niranjanexclusive,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear niranjanexclusive,

Have you received your withdrawal from the casino yet?

Dear niranjanexclusive,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.