888Starz Casino - Player wishes to close his casino account.

I registered this casino yesterday 23.8.22 and on registere process i give my name, email, phone nr and home address.

After i realize they have some fake promo code when they try to collect players, i think i wanna close my account without play here at all.

Now they ask at i have to send passport or ID and they dont close account without that.

On they rules it say at:

For those who want to set limits on their gambling, the Company offers a voluntary self-exclusion service, which allows a customer to close his account or restrict his gambling activities for one of the following periods: 1 month, 6 months and 1 year. The decision to close the account is made only after the user provides photos of documents confirming that he is the owner of the account. 

I dont want send any MORE information for them when i want close my account. I dont even understand how they can confirm from my ID am i same person. On ID or passport not have information about my email, home address or phone nr. Only my name is there.

Dear Jamethai888,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you haven't deposited any funds into your newly opened account? Are there any winnings being held by the casino?

Please understand that in case of requested self-exclusion, casinos request players' details so they can check players' personal information in the future if those players attempt to create new accounts.

I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi. Yes i dont deposit anything and i dont wait any withdrawal either

I understand casino need passport so they can be sure it is real me.

The decision to close the account is made only after the user provides photos of documents confirming that he is the owner of the account. 

They dont ask documents because future. They let open account now and probably future without my personal ID so why i have to send them now?

I never need to send any documents to casino when i wanna close account. Why now with this casino?

If they dont close it without copy of my passport and casino guru once again dont wanna help, i have leave it open or contact license owner next

Have you provided all the requested documents, please? As I explained earlier, in case of requested self-exclusion, casinos request players' details so they can check players' personal information in the future if those players attempt to create new accounts. I'm afraid a copy of your passport won't be enough.

Please cooperate with casino closely when verifying your credentials and keep me informed about any further developments.

No i dont send them any more documents what they already know about me.

I dont understand why you are only who talk about future reason. Casino ask copy of my passport only about this registration and they wanna check is it really me who make this registration.

I explain before why is 100% nonsense ask me some information what they dont ask when new customer make registration.

But you can close this case if again you wanna be casino side abd dont wanna be fair to player. Not first time.. I try fix this other way.

Thank you

I'm truly sorry Jamethai888 that you feel I'm siding with the casino. My only recommendation was, and still is, to send one of your personal picture IDs to verify that it is you who's requesting the account closure. Please let me know how you'd like to proceed.

Sorry see you dont understand this case. Maybe its my language and i dont explaint enough clearly.

I just dont understand how they can confirm its me if i send my passport photo if my face? They see it first time.

I dont understand how they can confirm its me if i send my birthday or my ID? They see it first time then either.

My passport or driver license have NOTHING information how they can confirm its me.

First name and last name cannot be that information, right?

They know ONLY my name and email. So even i sent them all my details, i can open new account by give my name and different email on future and make deposit with this account.

Your name will be checked. There is no other person that could provide a personal picture ID with your name to verify an account registered under your name. Only you can provide the requested documents, in the same way, as you only can request the closure of your casino account. This needs to be checked and confirmed that no other person created an account under your name and now requesting its closure. Would you agree with that?

No i dont agree.

When you register this casino you dont need to verify your account by sending passport copy right away. You can register new account without it and start deposit money to them.

So even i close my account now with sending all documents what they request. I can open new account tomorrow by my name and different email address, deposit 1000€ and lost all.

So they verification and closure process is broken.

I'm not sure how I could explain it better. Simply, you need to be verified in order to have your account blocked. I do not understand how you'd like to proceed if our recommendation is not followed. If you do not wish to provide any personal documents, I'm afraid I will be forced to reject your complaint. Please let me know what's your decision.

Ok i try to explain but i see you dont understand and see anything wrong on casino's process. Once again you step on casino side against player.

You can close this case, thank you.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.