888Starz Casino - Player’s deposit has never been credited to her casino account.

Dear rgabiola,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider? They need to be part of the investigation. Have you deposited funds into your account successfully in the past? Could you please clarify how much was the deposited amount? Do I understand correctly it’s two deposits (1,686 TRX and 24 EOS)?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Upon checking the txt ID all payments have been successful. Security from 888starz initially said i can withdraw but upon checking my account there has been no deposits credited. After that they closed the account and have ignored the emails.

Have you deposited funds into your account successfully in the past? 

Yes, the xem was credited quickly. That is why I gave them the trust. They also said to wait for 24 hours because sometimes coins do not get credited on time. However, I have proven that they blocked the account after sending the two coins.

Could you please clarify how much was the deposited amount? Do I understand correctly it’s two deposits (1,686 TRX and 24 EOS)?

Yes that is correct 24 eos and 1686 trx

Thank you very much, rgabiola, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello rgabiola!

I will be taking care of your complaint from now on. I would like to invite 888Starz Casino into this discussion to help us solve the issue.

We would like to ask 888Starz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Dear Rgabiola,

Your account was blocked after you informed us about your personal problems and made request to block it and of course we did it right away.But your account still open for withdrawing money and you can do it using the same currency and payment method that you used for deposits. If we can help you with something else, please let us know.

Kind regards,

888 STARZ Team.

Hello Rgabiola!

I would like to ask you to inform us when you successfully manage to withdraw your remaining funds from 888Starz Casino.

Looking forward for your answer.

Hello Rgabiola!

Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.