The player from the Spain has been accused of fraudulent activity. Since the player only focused on sports betting, breached rules related to it, and also contacted the licensing authority in the meantime, we were forced to rejected the complaint.
888Starz Casino - Player’s account has been blocked.
Amount: $35,000
888Starz Casino
Safety Index:Above averageSafety Index
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6.7
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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2 years ago
Translation
Hello, I am Jaime Correa and first of all I would like to thank you for the service offered by Casino Gurú to fight against injustices in the sector.
A couple of months ago I opened an account at 888starz.bet where I deposited approximately 10,000 USDT (it is a website that works with cryptocurrencies). In a short time I lost everything and decided to put in approximately 5,000 USDT more, which I also lost. However, I made some low-amount withdrawals to transfer from one bookmaker to another and the security department demanded a photo of my ID and my credit card (covering some numbers). The verification was approved and the withdrawal was successful.
At this point, I did not stop receiving emails from the VIP department to keep depositing and offering me different bonuses (I understand that it was very lucrative for them). Under these conditions, I decided to deposit 1,500 USDT more which turned into 35,000 USDT within a few weeks. When I went to withdraw part of my winnings they were rejected and they asked me to contact the security department.
The security department asked me again for a selfie photo with my ID and my email inbox (where the conversations with the department in question came out). I had to send about 8 different images because they all had a problem from their point of view. Once the photographs were approved, they informed me, two days later, that they accused me of FRAUD and, as it goes against their terms and conditions, they would proceed to cancel all bets and close my account.
I consider this to be one more excuse for not paying my earnings. In fact, there are many people in the same situation as I have been able to read in different forums. Also, they only let me withdraw the 1,500 USDT from the last deposit.
In fact, at the start of the verification I recorded this video where I shared my fear that something dishonest would be done to me (as I had seen on Trustpilot).
After verification, when my funds were withdrawn, I recorded this other video .
In the last email from the security department, where they inform me of the cancellation of all my bets, I am also told that all the answers I make in relation to this issue will be ignored. Consequently, I have filed a complaint with the National Police and opened different complaints such as CasinoMeister or AskGamblers.
As they accuse me of fraud, and it goes against the terms and conditions, AskGamblers informed me that they could not help me since they cannot mediate in the terms and conditions that I have previously accepted.
CasinoMeister has not given me an answer yet.
Following the advice of AskGamblers, I have also opened a dispute with the Master License of 888Starz (Antillephone) but I have not read positive things about their mediations.
I worry that this will come to nothing and that all my effort and money has been wasted. For this reason I will not stop until justice is done and I would love to have your help.
Thank you very much, I am at your disposal,
James.
Automatic translation:
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2 years ago
Dear Jaime,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this is the only explanation regarding the fraudulent activity from the casino you received?
If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Also, could you please advise if you only placed bets on sports betting? Did you play any casino games?
Lastly, if you have already contacted Licensing Authority, we would rather refrain from interfering with their investigation.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Thank you very much Kristina for your answer,
Indeed. At no time was anything else said. They accused me of fraud, withdrew my winnings and made it impossible for me to continue gambling.
I only made sports bets, generally on major leagues (NFL, Euroleague…) as you can see in the attached file of my last bets.
Finally, I have written twice to the license provider asking for help on how to proceed, but have never received a response.
Please help me in this regard.
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2 years ago
I apologize, but please understand we are able to help only with complaints related to online casinos. We don't have enough insight to help with this kind of issue. Since you have contacted the licensing authority, I would recommend you wait for their decision.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
