888Starz Casino - Player is highly dissatisfied with fees associated with withdrawals.

Hello! I ask you for help.

I disagree that 888starz has withheld € 70 from my withdrawal.

Let's move on to the details.

Initially, the casino did not give me access to games. In this regard, I contacted security@888starz.bet and on September 26, I received a request to provide personal documents. All documents were provided in full. On September 30, I received a message from the casino with the following content: "Hello. The bookmaker reserves the right to refuse to accept a bet to any individual without explaining the reasons. Withdrawal is allowed.

You can only withdraw your funds through ecoPayz. "

Since the games were not available to me, I had no choice but to withdraw my 700 Euros, which I did.

But the casino did not transfer all the money to my account. I only received 630 Euros out of 700 Euros.

On October 19, I sent a complaint to complaints@888starz.bet, which is listed in the casino license, but it was ignored.

Perhaps for 888starz, as for a large casino, this is a little money, but for me it is a significant amount that I do not want to lose. Moreover, I didn't even play !!!

I would be very grateful if you could help me return my 70 Euros.

Dear SDabolny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal?

Have you tried discussing this issue with the casino via their support (for example live chat)? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I tried to solve the casino problem. I have sent my correspondence with the casino to your email. I also sent a complaint to complaints@888starz.bet, but it was ignored. I ask you to help me return my 70 Euros.

Thank you very much SDabolny for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear SDabolny,

From now on, I’ll be in charge of your complaint. I’ll contact the casino and see if I can help.

I would like to invite 888Starz Casino to join this thread.

Dear representatives of 888Starz Casino,

Can you please state the reason why did SDabolny only receive 90% of the withdrawal amount?

Dear SDabolny,

Please be informed that we got in touch with the casino. The issue is currently being discussed in a private conversation. As additional time is required to discuss the case, I’m extending the timer by 7 days.

Thank you all for your patience.

Dear SDabolny,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified.

Considering the type of your gameplay, we believe that the use of rule 7.10, according to which the casino reserves the right to decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which the casino usually reimburses, was justified.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Dear all,

As explained above, we will now close this complaint as ‘Rejected’.