888Starz Casino - Player is dissatisfied with fees.

Dear Sir/Madam! For a month I tried to resolve a dispute with 888starz.bet casino (Bittech B.V.), but my attempts were unsuccessful. I ask you for help.

On October 01, I bet my $ 1000 for withdrawal, but my wallet received $ 900 (

On October 1, I informed the casino that not all funds were received, $ 100 was not enough, that I was waiting for their receipt. I also asked if I could get my remaining funds without any deductions.

In response, the casino requested a screenshot of transactions from 01 to 02 October to confirm that I received only $ 900. On the third of October, I provided the appropriate confirmation.

The next day, I announced that I had a real estate transaction planned, and it was important for me to understand how much the rest of the money would be received and whether I would receive the unpaid $ 100.

In response, I was asked to contact security@888starz.bet and attach a photo of an identity document. On October 05, I wrote to the indicated address and attached a photo of my foreign passport.

In response, they pointed out the need to contact support@888starz.bet.

On October 6, I wrote to support@888starz.bet, and as a result received a response about the need to contact security@888starz.bet.

Thus, I sent messages to 2 email addresses, but I did not receive a clear answer from anyone.

Considering that I needed the money and I no longer had the time and opportunity to wait, on October 11, I put the remaining $ 1100 on the withdrawal.

But the casino canceled the withdrawal of my funds, indicating the need to place additional bets.

After the games, I put my $ 1110 on a withdrawal, but I got $ 999. The casino again withheld 10% of the withdrawal.

I again applied for clarifications at 2 addresses, provided screenshots of credits, but the casino still did not solve the problem with the return of deductions.

I ask you to help me figure out the situation and return $ 211.

Thank you in advance.

Dear Tolk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Kristina

Good day! Yes, previous payments were successfully processed without any deductions. For replenishment and withdrawal of funds, the Neteller payment system was used. The same payment system was used for the last withdrawals. But for some reason the funds were not credited in full.

The correspondence with 888Starz.bet has been sent to your email.

Thank you very much Tolk for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tolk!

I will take care of your complaint from now on. I would like to invite representatives of 888Starz Casino into this complaint in order to provide us with an explanation and help us resolving the issue.

During an checking of your activity on our platform, security experts have identified violations of the user agreement. In this regard, we were pleased with the decision to cancel the compensation payment systems commissions on deposit and withdrawal operations for your profile, usually paid by the company 888starz.bet. All actions of the administration of the company 888starz.bet are strictly regulated by the rules, specified in the section of the Terms and Conditions on our website.

I’d like to ask 888starz to give more detailed information regarding the violation of the user agreement, which was revealed by the casino security specialists. What wrong have I done?

Dear 888Starz representatives,

I would like to ask you to provide us with more in-depth explanation of the violation and according supporting evidence. Please, forward them to my email address: 'martin.d@casino.guru'.

Dear 888Starz team,

Since we haven't received any response or the requested evidence from you, I would like to ask you to do so. We are extending the timer by 7 days. In case of no replies in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the rating.

Hello Tolk,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified.

Considering the type of your gameplay, we believe that the use of rule 7.10, according to which the casino reserves the right to decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which the casino usually reimburses, was justified.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.