HomeComplaints888 Casino IT - Player requests reimbursement for lost funds.

888 Casino IT - Player requests reimbursement for lost funds.

Amount: €2,000

888 Casino IT
Submitted: 14 Jan 2025 | Case closed : 14 Jan 2025
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

The player from Italy expressed frustration about having played 2000€ over the last two months without any winnings and requested reimbursement for the total amount lost. The Complaints Team reviewed the case but concluded that the amount of gameplay did not provide sufficient evidence of unfair practices by the casino. As a result, the complaint was closed due to a lack of strong supporting evidence.

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Translation

Good morning, I'm writing this complaint because in the last 2 months I've played with 2000€ and haven't won anything. I would like to be reimbursed for this amount since I haven't won even 5€.

Automatic translation:
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Dear mattiajove89,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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Translation

Good morning, it doesn't seem right to me that a casino doesn't let you win anything and especially after spending €2000, so since the chances of winning in the casino are so low, I would like to be reimbursed for the money spent or at least in part. Since I feel scammed by this casino.

If I don't get a refund I will take legal action through my lawyer.

Best regards

Automatic translation:
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Thank you for your reply, mattiajove89. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games.

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Translation

I'm attaching some photos of the various deposits and play them so you can understand the matter better.

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I am sorry, but €2,000 of lost deposits cannot be considered enough gameplay to confirm that the casino is doing anything unfair. Unfortunately, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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