The player from Italy faces an issue with unauthorized credits totaling 800€ that do not appear in her 888 account. She seeks a refund for these credits, which she did not authorize.
888 Casino IT - Player requests refund for unauthorized credits.
Amount: €800
888 Casino IT
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Case opened
Current status
Waiting for player to reply
6d 17h 54m 15s
Case summary
6 hours ago
Public
Public
1 month ago
Translation
I received credits of 200 euros four times, all of which were unauthorized because I didn't make them. I checked my 888 account, but they weren't even there.
I would like to request a refund because it's a total of 800€ that I no longer have in my account, and I didn't do anything.
Automatic translation:
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1 month ago
Hello sehnajsingh77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT . Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why do you think that this specific casino is responsible for those transactions?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hi, the account has been verified for a couple of months. But I haven't used it for 3 weeks now.
The transactions are in the name of 888casino so I assume they are them.
Two days ago I wrote an email to 888 but without response, so I ask you for help, for the rest I have never spoken to 888 in the past.
If you can please help me get my money back.
Thank you and have a nice day
Automatic translation:
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3 weeks ago
Hello sehnajsingh77,
Would you be able to forward the communication between you and the casino to nikolas.b@casino.guru, along with the mentioned deposit confirmation?
Additionally, can you confirm whether anyone else, such as a friend or someone from your household, has access to your casino account?
Looking forward to your response.
Best regards,
Nick
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2 weeks ago
Dear sehnajsingh77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Translation
Good morning, I have attached everything in the email.
I confirm that no one else I know has access to the account
Automatic translation:
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2 weeks ago
Dear sehnajsingh77,
Do I understand it correctly that the deposits were not added to the casino balance?
Is it possible to also send a screenshot of the receiver from your payment provider tab?
Additionally, does anybody else have access to your device or PayPal account who could make those transactions?
Looking forward to your response.
Regards,
Nick
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1 week ago
Dear sehnajsingh77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 days ago
Translation
Hello, I only have the paypal screenshot for the 4 payments, can I send by email.
No one else uses my PayPal account
Automatic translation:
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6 hours ago
Dear Sehnajsingh77,
If only these four payments were made to the casino, could you clarify how you are certain that they were directed to 888 Casino, given that there appears to be no reference or receiver information to confirm this?
Looking forward to your response.
Best regards,
Nick
sehnajsingh77 has 6d 17h 54m 15s to reply
