The player from Italy faces an issue with unauthorized credits totaling 800€ that do not appear in her 888 account. She seeks a refund for these credits, which she did not authorize.
888 Casino IT - Player requests refund for unauthorized credits.
Amount: €800
888 Casino IT
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 3m 22s
Case summary
1 hour ago
Public
Public
8 hours ago
Translation
I received credits of 200 euros four times, all of which were unauthorized because I didn't make them. I checked my 888 account, but they weren't even there.
I would like to request a refund because it's a total of 800€ that I no longer have in my account, and I didn't do anything.
Automatic translation:
Public
Public
4 hours ago
Hello sehnajsingh77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT . Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why do you think that this specific casino is responsible for those transactions?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
