Hello sehnajsingh77,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this.
We would like to invite 888 Casino IT to join the conversation.
Dear 888 Casino IT,
Can you please clarify if the disputed Paypal payments were for some reason initiated from your side or if these payments were initialised by the Paypal account holder?
Have these transactions reached you, and if so, why were these not reflected in the player's casino account at that time?
I look forward to your response and hopefully, we can clarify the situation.
Hello sehnajsingh77,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this.
We would like to invite 888 Casino IT to join the conversation.
Dear 888 Casino IT,
Can you please clarify if the disputed Paypal payments were for some reason initiated from your side or if these payments were initialised by the Paypal account holder?
Have these transactions reached you, and if so, why were these not reflected in the player's casino account at that time?
I look forward to your response and hopefully, we can clarify the situation.