888 Casino IT - Player requests refund due to betting errors.

I know I might sound like the typical gambler who regrets spending money and then complains, but that's not my case. I am very frustrated with the bugs and issues in the software. In Aviator, I would set a bet of, let's say, €5, but it would set it to €50 instead, causing me to lose a lot of money. This happened just because the day before I had almost made €600. It's a complete joke. I am asking for a refund of the €490 I put in from my own pocket. I don't have a job, and those were my savings, which I decided to spend on the game because I was told it was fun and safe. Instead, I have been deceived. Thank you. I know you might not believe me, but if you don't think my version is 100% true, I would even accept a 50% refund. Thanks. Once I am refunded, I will continue to play if the issues are resolved.

Dear daddyebbasta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can assist only with issues where there is proof of unfair losses. Without any proof, we can't argue against the casino.

We believe the player is ultimately responsible for their account, casino balance, and all bets taking place. In case you are experiencing any technical issues our recommendation is to always contact casino support and inform them about the issue.

• Please let me know if there is any proof of what you are describing leading to any unfair losses. Without evidence, the complaint will be closed. My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear daddyebbasta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.