The player from Italy is struggling to withdraw funds to the prepaid card and he claims there is no other option. The player lost his winnings, so there was nothing we could help with.
888 Casino IT - Player had difficulties withdrawing money to his preferred payment method.
Amount: €40
888 Casino IT
Safety Index:Very highSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Some time ago I go with a prepaid euro 10. Little 40 I decide to withdraw. With a wire transfer. Misi asks for the SWT BIC code. The prepaid does not have this code. There are no other ways. So I am forced to replay them. Purposely resetting the bill. If the payment had been accepted. The same had to be for the withdrawal but for the payment Italy transaction was used and for payment for foreign transaction. This is by no means correct. In fact, they didn't win but I because I canceled this site to which I will never pay a penny again
Automatic translation:
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3 years ago
Dear Giacinto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I completely understand what's going on. Could you please describe your issue in more detail? Have you been offered any alternative methods to withdraw your funds? Do I understand it correctly, that you closed your account?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Yes there were no withdrawal alternatives. And then very angry and replayed them on purpose. Accaunt not yet closed. But I will never go to 888.it again. For the reason of high incorrectness. You cannot take money from the player using the internal Italy transaction. Then when you have to pay the money you start from abroad. And the bic swit code is required. But the site knows that the prepaid does not have the above code. So he didn't have to accept the deposit. Because if you site accept deposit
. Therefore you have to pay in the same way. No by making a transaction outside Italy. This is to defraud the player. In fact, I will never post to 888.it again. So the accaunt lapses though. If you have not understood now. It is very serious. And my opinion will confirm my belief in a total way
Edited
Automatic translation:
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3 years ago
Dear Giacinto,
Although I completely understand your frustration, our hands are tied, because you lost all your money, therefore we are forced to close this complaint, as there is nothing we could help you with at this point. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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