HomeComplaints888 Casino IT - Player feels cheated and awaits resolution.

888 Casino IT - Player feels cheated and awaits resolution.

Amount: €807

888 Casino IT
Submitted: 06 Dec 2024 | Case closed : 10 Feb 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Italy claimed to have been cheated out of 807 euros and had been waiting for two months for a resolution. The Complaints Team had attempted to gather more information from him but received no response to their inquiries. As a result, the investigation could not proceed, and the complaint was rejected due to lack of communication.

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Translation

Cheated for 807 euros! I've been waiting for them for 2 months!

Automatic translation:
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Dear goldmetal67,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino IT. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear goldmetal67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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