888 Casino IT - Player complains about delayed withdrawal and poor communication.

Good evening, I'm at my wit's end. The casino is not responding to my emails, they're not assisting me with a withdrawal that was supposed to have been instant, but instead, I've been waiting for several weeks now. I've no idea what to do anymore because they're playing games with me, not responding to my countless emails. In live chat, they've been mocking me for two weeks now by making me wait 1 to 2 hours just to speak with them and then telling me that the withdrawal will be updated within the day and to contact them again the next day if needed. This has continued daily for two weeks now. I'm begging you, please help me.

Dear lamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days or weeks ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning, yes my withdrawal has been "under approval" for two weeks now. My account has been verified and has no limitations (as the operators also told me in live chat). The fact is that the operators have been telling me for two weeks that it will be approved on the same day but it doesn't happen and they have made me waste a lot of time because they don't respond to my emails and in live chat they make fun of me

Thank you very much, lamie, for providing all the necessary information. I will now transfer your complaint to my colleague Katarína (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear lamie, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite 888 Casino IT representative to join this conversation. 

Dear 888 Casino IT, could you please provide more information about this case? 

Looking forward to your reply, 

Katarina

Hi lamie,

I'm glad to inform you that your withdrawal has been approved on our end last 01/03/2024. Withdrawals are made as per our policy & time frames - https://bit.ly/31H79va & https://bit.ly/2Fk8AYT.

Thanks for your cooperation on sending documents. We appreciate it.

Kind regards,

888 Team

Thank you for the fast response, 888 Casino IT. 

lamie, could you please advise if you have received the payment?

Thank you very much.

Kind regards,

Katarina

Dear lamie, 

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require further assistance, we will reject the complaint. 

Dear lamie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because lamie has stopped responding to our messages and questions. Without lamie cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.