HomeComplaints7Signs Casino - Player’s struggling to receive a refund.

7Signs Casino - Player’s struggling to receive a refund.

Amount: €60

7Signs Casino
Safety Index:High
Submitted: 06 Apr 2021 | Case closed : 21 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has deposited funds but changed his mind later. Now he’s experiencing difficulties requesting a refund. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I had a missing deposit via Trustly ... I then blocked my account and didn't want to play there anymore, so I wrote an email that the credit would be transferred back to me. I had to send documents 5 times and finally after 2 full months they mean I have to create an account with MIFINITY to receive the money, which I have never used but ok. Now I have an account and have checked my ID there too, and I've been waiting for it for weeks. This site seems very dubious to me, there are many better ones.


Automatic translation:
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3 years ago

Dear Leo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?

Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear Leo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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