The player from Germany has deposited funds but changed his mind later. Now he’s experiencing difficulties requesting a refund. We rejected the complaint because the player didn't respond to our messages and questions.
7Signs Casino - Player’s struggling to receive a refund.
Amount: €60
7Signs Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I had a missing deposit via Trustly ... I then blocked my account and didn't want to play there anymore, so I wrote an email that the credit would be transferred back to me. I had to send documents 5 times and finally after 2 full months they mean I have to create an account with MIFINITY to receive the money, which I have never used but ok. Now I have an account and have checked my ID there too, and I've been waiting for it for weeks. This site seems very dubious to me, there are many better ones.
Automatic translation:
Public
Public
3 years ago
Dear Leo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?
Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
