The payer from Germany has deposited funds into his casino account. Unfortunately, the deposit was delayed and the promotional offer couldn't be activated. After a closer examination, we ended up rejecting this complaint as unjustified.
7BitCasino - Player's bonus has not been activated.
Amount: €20
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I received an offer as a pop-up message on my cell phone from 7Bit Casino.
(€20 = 55 spins)
I clicked on it and was taken straight to the payment area. The code was entered automatically and I paid €20.
After that I was told there are problems with 7Bit in the system with Volt and my deposit didn't arrive until 3-4 days later. Then I asked about the bonus and the casino said the bonus has expired and wanted a screenshot of the offer.
I trusted the casino and didn't even think to take a screenshot of the pop up.
I couldn't find the popup again and the casino says they are unable to see the code I activated when I made the payment.
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1 year ago
Dear mdurau888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that if your deposit was delayed it was due to a payment provider. Unfortunately, the casino has its hands tied. If the promotional offer expired by now, they can't apply it to your deposit.
Since I understand that this is an unfortunate situation, please bear in mind that it is very difficult to put the blame on the casino directly.
I wish I could be of more help, but I'm afraid, we are powerless in forcing the casino to reward you with a bonus that expired already. Thank you in advance for your understanding.
Best regards,
Petronela
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1 year ago
Translation
I conclude a deal with the casino that makes me an offer, whether the business partners mess up, I don't care in that case. I made a deal with the casino that takes my money and gives it to them..
1. I paid within the offer period.
2.Who can prove to me that it's actually true? Especially since I've also deposited in other casinos during the day.
3. Send an offer without tracking and they will know that you can't just take a screenshot like email...
Then ask for a screenshot.
Saying they can't see the code in the system. It's entered in the system with my payment information...
What very strange...
4. a pair of spins is not a loss for the casino.. After I lost about € 600 in a few weeks there....
I'm a profitable customer...
If I ask questions and use the support, I will then be excluded from the no deposit bonuses and can no longer deposit small amounts..
Was only able to deposit €20+ afterwards..
That looks strange...
I will use all platforms to warn people about the popup bonus trick and how to deal with me..
Or it all went haywire and we'll find an agreement.
My 10/10 reviews are all online and have not changed
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This isn't the first time the casino has had a problem with me for a Level UP (Casino Win Milestone)
I was offered €50.
I had explicitly asked the support if that was the €50 cash without conditions because I still had to pay a lot to reach the level up..
I was promised yes you get it afterwards and it is without conditions.
After that I was told I've already gotten a bonus before and the bonus is conditional.
This is street thief level.
I would also like to clarify the problem here. At some point it will be enough...
As said. If we can clarify this internally without an audience, then I won't do anything about it going public.
With all the money I left at the casino it would be a joke to open a public dispute over a few free spins and some money and lose myself as a high paying regular.
I've been playing casino every day for years and I know the tricks and the fact that you constantly have to prove your bonus offers in the hope that the customer makes a mistake or forgets something in order to generate even more profit from him...
With the €50 cash, I also secured myself with a Bewisfoto and a specific question.
But I didn't know the pop-up trick, that was new to me.
I hope we come to an agreement.
I am namely a very sociable person and do not want a fight.
I will of course log this dispute and save it for other platforms if you and the casino let me down.
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1 year ago
Would it be acceptable for you to receive as compensation a different bonus?
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1 year ago
Translation
About €600 profit and now the casino doesn't care whether I stay or never come back.
Getting rid of such a liquid customer for a little change and a few spins is very sad.
I will put all the more energy into spreading the case everywhere.
The whole thing looks like an exit scam to me.
after the price and behavior lately.
I'll wait another 3 days and then I'll warn the other players all in the communities.
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1 year ago
Dear Marcel,
We are very sorry for any frustration or disappointment you may have experienced during your recent visit to our casino. Our team takes all customer feedback seriously and strives to provide the highest level of service and support.
Unfortunately, we cannot credit a bonus to your deposit of 20 EUR. This is because you did not enter the required bonus code with the deposit, nor did you provide screenshots of the bonus offer. We appreciate your understanding.
Regarding your VIP level-up bonus, we have conducted a thorough investigation and found that the bonus for VIP level 3 was indeed issued to your account on January 30. However, we understand that there was confusion regarding the wager requirements for the bonus due to a mistake made by our support agent. We deeply apologize for any inconvenience this may have caused.
As compensation, we would like to offer you a VIP 4 level-up bonus under our new VIP loyalty program. This bonus will give you 75 free spins on the popular game "Seven Bit Million" with the following conditions: a wagering requirement of x35, a maximum bet of 5 EUR, and a maximum cashout of 100 EUR.
Please do not hesitate to contact our customer support team if you wish to claim this offer. Our service is always willing to work with our customers to find a solution that meets their needs.
We hope you will give us the opportunity to serve you again in the future.
Kind Regards,
7BitCasino team
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1 year ago
Dear mdurau888,
Could you please advise if you accepted a VIP 4 level-up bonus? Would this promotional offer resolve the issue, please?
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1 year ago
Translation
I got the bonus spins but didn't win anything.
This was not an equivalent replacement for the turnover-free credit for which I made extra deposits when asked about it in support
At least a courtesy from the casino.
I'm keeping my word and I'm not making the case public.
I will not change my 10/10 reviews on the platforms to medium/poor ratings if the casino takes a step towards me.
That was €70 deposit for...
+The PopUp Bonus
+ The €50 turnover-free credit
I don't have any of that now.
Even if it's luck
I would not have made the deposit and gambled it away because the promised €50 was planned into my private financial budget.
So...
I keep my word and the case stays internal.
I still found the bonus disproportionate and will devalue my reviews without giving specific details.
If the casino agrees again, everything will remain internal and reviews will remain 10/10.
The casino should reconsider the bonus offers as a pop-up in the mobile phone
(This time I took a quick screenshot and bonus code is entered automatically as you can see. The popup bonuses are not visible on any social media or telegram page...
Not on the website either.
Even after using Google for a long time, there is no way to see the pop-up bonuses again on the mobile phone)
This is not a trap for every customer using these bonuses...
You have to be able to rely on getting cash for extra deposits after specific questions and security in support...
I think that goes without saying.
I'm now waiting for the casino's decision and will remain discreet.
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1 year ago
I do apologize, but you are waiting for the casino's decision? I'm afraid if you accepted already an alternative offer there's not gonna be another one. You were advised that since the deposit was made by Volt there was a delay in receiving your funds. Even if the casino contacted the payment provider, they were unable to identify which promo code you have used when placing deposit.
Please understand that if you agreed once before to accept a compensation, we won't pursue this case any further. Please let me know if there's anything else we could try to help you with, or I will close this case. Thank you in advance for your understanding.
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1 year ago
Dear mdurau888,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case to your complete satisfaction, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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