7BitCasino - Player’s account has been blocked.

Hello!

Last month I played 7bitcasino.When I wagered and won money and didn't withdraw. I wanted to leave the money on the account and play more later, maybe win more. But when I played more in some weeks I lost some money and only 21 LTC was left. Okay, I thought. I wanted to withdraw that money. Uploaded documents for verification. And then some mess started. Cashout was rejected several times. I wrote to support via email. They said that everything was ok and I should request a cashout once again. But each time it was cancelled (maybe 4 times..). One person from 7bit emailed me that it would be fixed, I could withdraw, everything was ok. But the other person from 7bit emailed me with a request for my selfie. It was simultaneously. So 1 support member emailed me with good news..the other said that I needed to pass verification...I didn't understand anything. Later when I sent my selfie my account was blocked. I was really shocked and don't understand the reason for this. Maybe you can help me clarify what is going on and get my winning?

Dear malloryballard669,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for your reply

I registered November, 1 and made deposit on the same day. If under verification you mean confirmation of my email then yes, I did it. If you mean KYC then all the docs except for selfie were approved.

I played slots. I got 100% match welcome bonus (1.5 LTC)

Thank you, malloryballard669, for your reply. Could you please forward the personal documents that you provided for the verification? My email address is petronela.k@casino.guru.

Dear malloryballard669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.