7BitCasino - Player requests refund for unauthorized deposit.

Hey there,

I hope you're doing well. I have something important to share with you that I feel genuinely sincere and honest about. It turns out that my little brother has been using my credit card without my knowledge, and I only found out about it recently. One of the transactions he made was a deposit of around 500 euros, and now I'm in a bit of a bind. This was basically all the money I had left for the month, and it's gone due to his mistake. I'm reaching out to you because I could really use your help in getting a refund.

Honestly, I take full responsibility for my brother's actions, even though I had no idea he was using my card. I'm willing to cover any costs associated with the refund process entirely. It's a crazy situation for me, and I feel lost about what to do next. He actually used my card a few more times on this platform, but he did ask me for it. I have bills to pay, and if you could give me the refund, I would be incredibly grateful.

I understand this might sound confusing, but I wanted to be completely upfront with you. It's been tough coming to terms with what my brother did, especially since he went beyond the boundaries of what I allowed him to do. I'm genuinely overwhelmed by the consequences of his actions, and it's putting me in a tight financial spot. So, if you could consider helping me out, it would mean the world to me.

I know this is an unusual situation, and it might cause some inconvenience on your end. But please know that I'm committed to resolving this fairly and am truly sorry for any trouble it may cause. I sincerely ask for your understanding, empathy, and support during this challenging time. Your assistance would relieve a tremendous amount of stress and uncertainty for me.

Thanks a bunch for taking the time to read my message. I truly appreciate your attention and hope you can find it in your heart to grant me the refund. I'll be eagerly awaiting your response, and I'm hopeful that we can find a positive resolution.

Warmest regards,

Eldar D*****

Hello eldarcoox123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise who's account was used to deposit - who did register it? Does your brother own a casino account as well? How many deposits did your brother make so far? When was the last time you spoke to the casino and what was it about?

Is there actually any way to prove that the deposits were made by your brother and not by you?

Looking forward to your answer.

Regards,

Nick

Hello, mine account was used to make the deposits, he does not own a casino account, he made 2-3 deposits with my account in the. past to 7Bit.

I don't know how to prove this but it was deposited by him.

Also we are from Bosnia & Herzegovina which is restricted to make deposits from, how was it possible for him to make them in that way?

Hello eldarcoox123,

Unfortunately, the casino is not responsible for such situations. As it is impossible to prove who really did deposit, they are not obligate to refund anything. Anyone could simply claims that somebody else deposited instead of him, play with the money and request it back.

Is there anything else we could assist you with?

Dear eldarcoox123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.