7BitCasino - Player haven't received several loyalty bonuses.

Hello everyone,

I would like to share my experience with 7BitCasino and my disappointment regarding the unreceived bonuses from the VIP levels that I have achieved.

Recently, I have managed to reach the fourth VIP level by betting and wagering large amounts of real money. However, I was shocked to find out that I have not received the bonuses for the first three VIP levels as promised, except for the 75 free spins from the fourth level.

I have fulfilled all the requirements for each VIP level by betting and wagering accordingly, and I was supposed to receive the following bonuses for each level:

VIP Program: Loyalty system for registered players | 7BitCasino.com (win7bitcasino.com)

1. 10 Free spins for Level 1
2. Level Up Bonus, 30 Free spins, and Monday bonus of 30 Free spins for Level 2
3. Level Up Bonus, 50 Free spins, and Monday bonus of 50 Free spins for Level 3

It's disappointing and frustrating that I have spent a significant amount of money and time to reach these levels and have not been given the benefits that I have earned as a loyal customer at 7BitCasino.

I find this extremely unfair and unjustified.

I have already raised this issue to their customer service.

Thank you for reading my complaint.

To resolve this issue, I believe that the best solution would be for 7BitCasino to issue the advertised bonuses as per their VIP program (160 missing free spins). This would be a fair and just way to compensate for the benefits that I have earned by betting and wagering at their casino.

I hope that 7BitCasino will take my complaint seriously and take the necessary steps to address this issue promptly. Thank you.

Dear slickfox7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the terms of the VIP program and I found this:

"Free spins are to be given for players who deposited during Friday, Saturday and Sunday (UTC). Min deposit: 0.00047 BTC / 10 EUR / 10 USD / 15 AUD / 15 CAD / 100 NOK / 45 PLN / 820 RUB / 1250 JPY / 232700 VND / 15 NZD / 0.007 ETH / 0.083 BCH / 0.11 LTC / 119 DOG / 10 USDT / 30 XRP / 175 ТRХ / 28.6 ADA / 0.035 BNB / 1.35 NEO. Games: Aztec Magic Deluxe, Aztec Magic, Book of Pyramids, Platinum Lightning Deluxe, Platinum Lightning, Brave Viking.

If the above conditions are met, the player will be awarded Free Spins and Cash Bonuses for leveling up."

Did you fulfill these conditions set by the casino? Did you receive any explanation from the casino about why the bonuses weren't granted to you?

Please understand we cannot punish casinos for not granting you bonuses.

Thank you in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your response. I would like to confirm that I met all the conditions set by the casino for the VIP program, including making the minimum deposit during the specified time period and playing the required games.

Unfortunately, I did not receive any explanation from the casino regarding why the bonuses were not granted to me. I understand that you cannot punish the casino for this, but I was hoping for some assistance or guidance on how to resolve the issue.

Thank you for your help and please let me know if you require any further information from me.

Did the casino acknowledge, the bonuses should have been granted to you? Is there any relevant communication between you and the casino on the topic you might share with us? Please forward it to my email at tomas@casino.guru or alternatively post it here.

Dear slickfox7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.